Mercedez Benz taking advantage of the elderly and sick! Disgusting

My dad, about to turn 70, is a pensioner and a proud Mercedez Benz driver, until about a two weeks ago!!!

My dad had a stroke earlier this year that affected his memory. About two weeks ago he took his car for a service at Mercedez Benz in Secunda to have its very last service done as part of the warranty plan, only for the dealership to turn him away, telling him that they cannot service his car because he was a month too late - although he had only done about 4 000km since the last service.

There was absolutely no appreciation nor any consideration given for the circumstances that he found himself in. Having had a stroke, he forgot that he even needed to take his car for a service. Also, being a pensioner he does not have spare cash lying around to service his car given hospital bills and medical expenses incurred. Rules are rules, I do get that, however, the way my dad was treated is nothing short of disgusting.

The lack of support, empathy and care shown for my dad, after having supported the brand for so many years was truly disappointing. Is this another money hungry corporate taking advantage of the elderly and sick?