MERCEDES WILL LEAVE YOU AT A ROAD-SIDE BREADOWN IF YOU DO NOT READ THEIR CONTRACT

After spending in excess of four million rand with Mecedez Benz, today I was told to go to hell when I called their breakdown centre for help as they claim that my five year warranty that I took out in 2016 , expired this year!! I was left stranded on the side of the road for NINE HOURS, after they had committed to come help me out after I gave them my full details!

Mercedes had earlier claimed that they will send mechanics within an hour when I logged a breakdown call. They took all my details and confirmed that the call out would be free. Thirty minutes later they called that they suddenly cannot find my car details. I gave them my VIN number. After another fifteen minutes they called again that THEY WILL NOT HELP ME ANYMORE (because their cars are worth s**** metal on the fifth year after purchase and that they will not come help me in a breakdown, with a clear choice that I can then take their "product" to the ******* heap bacause I did not read the fine-print when I bought their four cars in total!!!

I enquired why and they then told me that my current five year waranty that I took out in 2016 when I bought this particular "flagship" car of theirs had expired this year still!!! When trying to reason with them they became technical on me - their client that is driving their more-than-a-million rand ML 250!!

They said it is my fault that I did not read the fine print of my contract somewhere on page seventeen or so, when I took delivery of their car five years ago! I asked who in their right mind would want to call their lawyer to come read the small print on the contract on the day they call you to COME TAKE DELIVERY, addressing you on a borrowed "Sir",title on the day, offering you capachinno while you sign not the coffe you get when you later bring it for service as the mpney is now in their account, followed by a congratulatory champaigne bottle and a fruit basket with a red ribbon!!!

Little did I know that on the fifth year when their car landed me in a breakdown at the side of the road, the Sir would change to "GO TO HELL!!" And the reassurances that I had bought a PREMIUM BRAND would change to me being and told that "IT IS YOUR FAULT YOU DID NOT READ YOUR CONTRACT WHEN YOU BOUGHT OUR CAR! Moral of the story: 1. do not trust a Merdes Benz on its fifth year after purchase even if you have paid in excess of a million rand for it as Mercedes themselve will not back it up as it is now NOT THEIR TRUSTED BRAND ANYMORE AND IT IS NOW SO WORTHLESS THAT THEY WILL NOT BACK IT UP!!!

2. Mercedes advises you to bring your attorney accompanied by his advocate when you sign their papers when you take delivery of their car, otherwise they will hold it against you should you be on a small breakdown on the fifth year of their FIVE YEAR WARRANTY, 3. whether you have been their loyal customer for more that 20 years and bought four of their cars with the last two being ML 250s that are over a million rand each, IT COUNTS FOR NOTHING IF YOU HAVE A BATTERY BREAKDOWN as they will turn their backs on you and TELL YOU TO GO READ THE FINE-PRINT OF THE CONTRACT YOU SIGNED WITH THEM FIVE YEARS AGO WHEN YOU HAPPILY TOOK DELIVERY OF THEIR OR YOUR NEW CAR!!! and lastly,

4. if you buy their brand, later black man you are on your own as they will also refuse you an opportunity to escalate your complaint as they will -as they did to me this afternoon - tell you to "PUT IT DOWN IN WRITING FIRST AND SEND IT TO US AND IT WILL BE CONSIDERED WITHIN 60 DAYS!!!"

I regret having left BMW's excellent service after beeing their client for 30 years and having bought and driven their PRIME PRODUCTS from 316, 318, 320, 520, 528, 740, and two X5s.

Anyone who is up for a FREE s**** metal five-year Mercedes Bens ML 250, PLEASE RAISE YOUR HAND FOR A FREE WORTHLESS AND A NOT-BACKED-OR-TRUSTED BY-ITS OWN -MANUFACTURER " car to be picked at the side of the road?

Sammy