Mercedes Rosebank - RUDE STAFF!!!...

My husband booked in the E250d for a maintenance check due to the cruise control not functioning correctly. He called on Wednesday and booked it in with an agent at the Rosebank branch for the following Tuesday who had called him to confirm. Upon my arrival on Tuesday morning I was told that they do not have the car booked in for the day and they were full so I must come back on Thursday as well as re- enter all details that my husband had already given them. The lady I dealt with was not even apologetic for the confusion and insisted my husband had not booked in the car and we had been mistaken. She insisted in a very condescending manner that we had made an error and no booking was made. I eventually left without completing the booking for Thursday and told them to contact my husband because I would not tolerate such horrible service. My husband then had to call back the lady that had previously confirmed the Tuesday morning booking who insisted she had not taken his booking to which he asked "so how would I have your direct line?" after which a "Oh sorry we might have made a mistake"

If this is not pathetic service then I dont know what is.... You need to speak to your Rosebank staff ... That is no way a client should be treated... They absolutely wasted our time on Tuesday