Mercedes pathetic brand and service

Mercedes has become big headed and have pathetic customer relations. Their market share have increased and they therefore disregard old loyal customers. Apart from regular mechanical issues with mercedes their finance unit is poor and cant understand English.

I am settling my car 2 years earlier. How on earth can the settlement be exactly the same figure as amount owing. I am asking for a review of the account and requested they provide their records in order for me to have it independently assessed. They damn refuse to understand. My last Mercedes for sure after 4 previous ones.