Mercedes has lost its touch and Service is not their priority anymore.

I have never been treated so poorly, My Merc has been with them for 2 months as a result of bad workmanship, which leads to my car rolling off a flatbed tow truck. My calls are ignored, no one gets back to me. I was told they don't have a single car for me in the entire building which I can drive while they repair my car.

they have still not organized a courtesy car and I went to Sandton today to ask for one, ( I can see they have cars but they refused to make a plan for me)