Mercedes Fans - important points to consider before your purchase

No courtesy car is offered, even if you have to sit without a car for over 2 months, because of their delay in sourcing the parts. A rental car is offered, however, I find that a reputable brand, that clients pay a premium for, should value their customers more and provide this courtesy service. I have owned VW, BMW and Audi brands and had no such issue and a Courtesy car was willingly offered to prevent undue inconvenience of their clients.

Besides this issue, the customer service from Merc SA is beyond disappointing. I was left totally frustrated when it took them over month just to contact me about a courtesy car, while my car was sitting at one of their dealerships. Their internal delays have cost me and left me annoyed and frustrated. However, don't for one second think that they care! The fact that you left without a vehicle, due to their internal delays, is of no importance to Merc SA neither are their loyal customers.

I am considering changing my brand the next time I purchase my car. I sincerely hope you don't encounter the same issues I have and have to sit without a vehicle for over a month and a half with further delays possible until the new year. The delay in sourcing parts from Germany may be beyond the control of Merc SA, therefore I believe that the needs and convenience of their customers, which is within their control, should be paramount,