Mercedes Bryanston (Sandown Motors)

Mercedes Bryanston gave me incorrect information after I took my car in to their dealership for advice on an engine light. I was told I could carry on driving my car over the holiday period and bring the car back for a check in January. My car broke down within 2 days of visiting the dealership asking for their “expert” advice and a very expensive quote later to repair the car, has upset me tremendously! Had the service guy, taken the time to do a diagnostic test (they tell me they did, but he never handed me the report) and advised me NOT to drive the car all this would probably not have happened. My advice to all, get a printout from the service technician’s because Mercedes will not help you if you do t have this piece of paper! Shocking customer Care! I’m terribly distressed and dissapointed in Mercedes Benz. Clearly they have the market and do not need to keep clients for life- in our current volatile market, I would have thought every client is important. 1/10 for Mercedes Bryanston