Mercedes Benz - the worst car dealership

<p>I bought my mother a brand new Mercedes benz CLA 45 worth R800000 from the Umhlanga branch in Durban. The vehicle was purchased in January 2016. Ever since the vehicle was purchased, concerning noises were coming from the vehicle. We ignored the noises thinking it was because it was a new vehicle. However, the noises became louder forcing us to send the vehicle in. The vehicle was sent in Octorber 2016. At first Mercedes could not locate the problem. They kept the vehicle for 3 months as they eventually found an issue with the vehicle but had to wait for the part to arrive from Germany. Considering the vehicle was brand new they perforemed such a serious repair on the vehicle. After the vehicle was returned to us more problems occurred causing us to send the vehicle back in. They kept the vehicle for sometime to fix the issues and then returned vehicle to us. Yet again for the third time the vehicle has gone back in and is currently at the Mercedes dealership in Umhlanga. We have tried communicating several times with the Mercedes head office and have received no proper communication or satisfaction as they don't ever return my calls or attend to my concerns. We have had no joy from the time we purchased this vehicle specifically the use of the vehicle to customer care. </p>