Tt
Tumelo tumelo.galane

1 reviews | Active since Feb 2023

07 Sept 2023, 17:23

Mercedes Benz-The best or nothing or the Worst and nothing at all?-X-Class leaking oil

I’m sending this email with a heavy heart filled with disappointment. I bought my X Class bakkie in January 2019 brand new. Then this year while driving the car it started leaking oil while I was on the road and I immediately stopped the vehicle. I towed my Car to Mercedes Benz centurion and they gave me a quotation of R361 356.20 for a new engine. My service advisor is Karen and she advised me on Monday( 05/09/2023) that Mercedes benz South Africa declined to assist me out of good will. I feel ****** as I bought that car very expensively and I don’t not expect for it to break so quickly. The X-class is known to have engine defects and recently it has been mentioned on the internet that these bakkies have a problem with oil leaks and they were recalled in Australia. My question is are Mercedes benz customers only taken seriously in Australia and are we as customers not valued the same? Clearly Mercedes benz south Africa takes advantage of their clients and they do not care about us. My car is still owing R600 000 and now they are telling me I must pay R361 356.20 to replace the engine. I really feel cheated and ****** for buying such an expensive car only to find out it has a Nissan engine and has so many engine defects hence it was discontinued. I’m so frustrated and disappointed because I feel there was misrepresentation of the brand that I bought. I don’t not buy such an expensive car to get stuck on the road due to an engine leak I am a female and I’ve been a loyal customer to Mercedes benz since my working career ( I’ve bought several merc cars) and I bought that bakkie with an impression that Mercedes benz only sells the best and original cars with original car parts. See pictures of the message that showed on my cluster when the car broke down attached to this email. I am looking forward to your response and further assistance in this regard. Regards A disappointed and frustrated Mercedes benz customer Tumelo

Kind Regards;

Ms. Tumelo Tsineng +***0

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