Mercedes-Benz South Africa ****mer

Mercedes-Benz SA a bunch of ****mers..... I purchased my A*** brand new from MB The Glen and upon the hand over I was never notified about the "motor plan" and what it entails. (1st RED FLAG) I continued as normal thinking this was the norm and went about my business, but lo and behold when I went in for my recent service the advisor mentions that they offer of changing of brake disc & pads at no cost. Surprised by this statement I asked that they (MB SA) check the brakes disc as it was squeaking.

They did call back and mention that my warranty is now voided due to me putting on brake pads from a Supa Quick dealership. But here is where it gets interesting, because before me putting on these pads I called Mercedes Benz via the "Mercedes Me" function in my vehicle and the agent on the line mentioned that I should check the app as it will show me what I "qualify" for. Being a non confrontational person I said ok and then checked the app which was off no help at all because its only feature is to open and close your windows!!!

Now I wouldn't have changed the brakes had I known about this so called "motor plan" and what it entails.

I am now expected to pay over R9000 because some person decided not to do their job and advise a customer who paid over 800k for their vehicle.

So tell me MB SA, is this my fault!!!!

PS. I also emailed the dealer principle and he hasn't responded!!