Mercedes-Benz South Africa Failure to meet Service Agreements.

I brought my car to Mercedes Benz Brynston for what was supposedly a software update but 2 weeks later I still do not have vehicle.

I did not receive any proper feedback unless I went down to the Dealership physically. Between the Dealership and the Head Office, I can not get the paper trail of my case, nor do I get proper direction of what is going on.

When I call Headoffice in order to get a courtesy car, they say the dealership must re-send a quote. The Dealership says they have sent a quote and Headoffice has approved.

For a luxury car dealership, this has been an extremely terrible experience. I am appalled that I have to leave my house to even get feedback from you guys!!!