Mercedes Benz South Africa does NOT seem to care about Quality or Customer Satisfaction

It’s with Utter disappointment, dismay and distress that I write this complaint today about MBSA. It appears that the importance of Quality, Customer Care and Satisfaction has disappeared as a priority!

It is the second time that the front (driver) seat of my GLC 250d Coupé has a quality issue with leather going off, right above a piece of metal in the seat below this portion of the leather. Clearly a design / factory fault and MBSA replaced it the first time, however it happened again on the same spot.

The escalations takes multiple months and eventually years to resolve, (gone back 7 times this time) and now MBSA parts and warranty department refuses to repair this as their issue and expects me not only to foot a 50/50% bill but denies a factory / design fault that their Bryanston Branch reported to them as poor workmanship on the previous fix! (I was told it was a new part). The Branch was kind enough to look into the matter and analysed the problem with the leather which seems to have no protection underneath it.

I have NOT been able to enjoy my car to it’s fullest because this seat had problems with the man-made leather a few months into the purchase (it made a bubble then peeled of in an oval shape and has done that again since it was replaced.

Since, I already paid nearly a million rand for a car, the last thing I expected was Quality issues PLUS the issue being denied by Customer Care/after-sales!

I have no choice but to loose faith in the brand, it’s priorities and Quality!

Cases Refers: *** ***