Mercedes Benz South Africa customers beware

We purchased a Mercedes Benz CLA 200d in October 2018, a demo model with 4000km's on the clock. We took it back 11 months later for it's annual service, with 14000km's on the clock. We were then informed that it was 240 days overdue for a service, as it was a Jan 2018 car, it should have been serviced in Jan 2019.

We were never informed when we purchased the vehicle that it was due back in 3 months for a service.

Mercedes Benz SA has now cancelled the motor plan and warranty, they took 3 weeks to make a decision and I paid for the service last Friday to get our car back.

I was informed that the value of the motor plan is R80 000-00, but we will not be reimbursed or compensated in anyway as they changed their policy in July this year, which was never communicated to us or any other customers, and if you are more than 6 months late for a service then plan is cancelled.

The dealership ran all the tests and did all the checks, the vehicle is perfect and still MBSA refuses to put the plan back in place. We are also not allowed to talk to anyone other than customer care...and they will relay the message.

Wonderful customer service from a premium Brand...Buyers beware and check your service dates...as this is your responsibility, not there's, as I have been told...even though the sms we received on the 29th August, from the dealership, said the car was nearly due for it's annual service. If the dealership wasn't aware of the fact that the car was overdue for a service how on earth should we know??

Mercedes Benz owners Beware...