Mercedes-Benz South Africa // Bryanston - Bad Experience - every single time.

It's actually a horrible thing to see what Mercedes-Benz SA has done to the brands name and how they treat their customers, especially when they have (had) loyal Mercedes owners who would stick with the brand for what it used to be, and still love the brand but well done MBSA - you're doing a stellar job at giving **** service.

There could be a book written on issues with Mercedes-Benz Bryanston - the only dealership I know of that a vehicle comes back with issues and broken after a service, and I've heard this from a few people - one not having their brand new car for over a year.

I ordered a replacement part for our Mercedes, went into the dealership and gave them the vehicle details and ordered the part and paid upfront. Not long after the part was ready for collection (well done on parts delivery, that was excellent) and found the part they had said was correct was not for the vehicle. I had let them know and they said I must bring it back. It's been almost a month since they have had the part back, and they have not refunded the part amount because they need to "Investigate" - there's no investigation... you don't know anything about your brand and you delivered the incorrect part - the next step would be to refund? Not at Mercedes Benz Bryanston.

I really am sad to see what the SA Team at MB are doing to the brand, and hearing complaints from all new Mercedes owners, and still choosing to treat their life-long customers like garbage. It's not about the money from the part - it's the constant issue with a brand that was once something special, that is now a brand people avoid.