********* Mercedes Benz South Africa

Hi Hello Peter Team,

I am writing to formally express my deep frustration and disappointment regarding the ********* treatment my pensioner mother and family have experienced at the hands of Mercedes-Benz Financial Services South Africa.

My mother, a pensioner who lost her husband in 2023, has been making payments on my late father’s vehicle since his passing. However, we recently discovered that the contract for the vehicle had already been terminated, without any communication, meaning that Mercedes-Benz Financial Services wrongfully accepted payments from her for over 2 years without informing her of the actual status of the account.

To make matters worse, without any prior notice or communication, they harshly repossessed the vehicle from my mother’s possession. She was never informed that the contract had been terminated or that the payments she was making were not being allocated correctly. Their actions have caused immense emotional and financial distress to my mother, who was already grieving the loss of her husband. I have made several attempts to seek clarity and resolution, but I have been repeatedly ignored and given the runaround. The account was sent to Daly Strauss Attorneys, where Storm Marais was responsible for the case. However, she directed me to Debbie from Mercedes-Benz, who has failed to respond. I contacted Mercedes-Benz Financial Services directly, but they refused to assist me, stating that only Mildred Masango could help—yet I have not been able to get any meaningful support. I trust that Hello Peter will help bring awareness to this issue, and I appreciate any assistance in holding Mercedes-Benz Financial Services accountable for their actions.

Sincerely, Kamo Twala