Mercedes Benz Shocking Service - 4 months witthout a car!

4 Months and still no car !! Mercedes Benz South Africa – You should be ashamed of yourselves. If you are looking to buy a Mercedes Benz….Think twice.

I have been a loyal customer of MB for 25 years and have had many of them but this is insane ! Do not buy one of these cars ! Here is a simplified version(to spare your followers a long read) of how bad the experience with MB really is and how you have Zero respect for your customers. I booked in my GLE400 to MB Bryanston for its 1 year service on the 5th of October 2021. Its now the 7th of February and I still don’t have my car back. Its brand new and your team cannot fix what they broke during its 1st service!! When I collected the car it had no power. Clearly there is no quality control in place because it should never have left the workshop having been tested properly. I promptly took it back and was given a Toyota as a loan car. Why it was not a Mercedes is a mystery. After 6 weeks, numerous emails and calls I was told that my car’s repair date could not be given. I asked for a Mercedes equivalent to what I am paying for and was given a loan GLE400. I was asked to come and collect my car in week 8 as mine has been fixed. I drove it 100m down the road and there was not power so I took my car back and was back in the loan car. The exact same problem. After several complaints and after 10 weeks I finally go my car back in or around the 2nd week of January. I have had the car for just over a week and the same problem occurred. – No power. I was brought another loan car, this time a much smaller 220D with a severely damaged / cracked windscreen. – Well done quality control. Its now 16 WEEKS later and I still don’t have my car.

Further to this, I was told to email *** but do you think I had a response? I sent a DM on this site and guess what ! No response other than someone trying to sell me a new car.