Mercedes Benz service

As a customer of Mercedes Benz (MB) for the past 30 years I have come to the conclusion that MB is going on the same downward trend that has befallen other proud and well known businesses in South Africa. Over the last 5 years the rate of poor service has dramatically accelerated through all business entities within MB. I have purchased my latest MB product in January 2025 , a GLE 450 D. I have paid all of the outstanding monies to Mercedes Benz financial services , sent proof of payment a requested the registration documents. I have sent 2 e-mails, contacted MB financial services as follows, 5/5/25 @08h49 , 5/5/25 @v10h38, 12/05/25 @12h55 , 30/05/25 @09h25 , 2/06/25 at 13h55. on the 12/05/25 the person I spoke to requested details to where the documents should be couriered to , but no documents were delivered . I spoke to Seipati on the 30/05/25 to be told that the system is down and she will contact me once the system is up and running. Following up today , 2 /06/25 I was told by Seipati that the system never came online on Friday (I would have thought I would be informed of such) and when I asked today , if the system is still down , I was informed that it up and running . Inquiring about why I was not phoned as promised , I received a non -committal excuse. I then requested to speak to a supervisor and was told by Seipati that , Mpho is on lunch and that she will ask the supervisor to call me . At the time of writing at 17h35 ,there is still no call forth- coming. From my previous disastrous service experience , speaking to the MD of the franchise, I have now come to the conclusion that MB is dying a slow death , with management adopting an " Ostrich head in the sand " management strategy.