Mercedes Benz Sandton Terrible

I tried booking my car in for its 100 000 km service at the Sandton dealership and it was just 400 km above that - so mileage was at 100 400 km. I had been away and just came back from a trip...then when I called I was told that it cannot be serviced under the maintenance plan because it is over the 100 000 km; regardless of the fact that usually there is a 1500 km leeway that usually applies, but apparently when it reaches the 100 000 km it does not apply.

So nobody decided to inform us of this and I was just told its in the contract. On top of that I cannot find my own place to take the vehicle to because it is under the Agility plan so has to be serviced at their dealership. What annoys me the most is there is no one who has the decency to inform you and lift the important clauses to ensure you are aware and not trapped.

I just called the customer service center and was informed that the service adviser was supposed to advise me when I took the car in for its second last service about this, the implications of the maintenance plan coming to an end, and the options that are now available to me. And no one did that!! Despite the fact that the car was at Mercedes a few weeks ago to get the light changed and still no one picked it up. I am utterly disgusted at the service at Mercedes Sandton...they will not be keeping me or my family as a client!!!