Mercedes Benz SA refusing to honor claim on Mobilo Plan

<p>My 2012 Mercedes ML 250 had a breakdown .The car was collected and sent to workshop only to be told that MB will not cover the cost.The vehicle has 105 000km on the clock and the plan is til 120 000km and expires in September 2018.The fault was a broken bolt on th rear control arm.The reason given by MB is that the bolt cannot break at that milage and may have been replaced by someone else.I only have this car for 5 months now and fail to understand how that would be possible for a car that is on Mobilo 120+ plan with no contribution.Its the day befor the easter weekend and i do not have my car which is ready for collection but im asked to pay +- R16000.00 before i collect.This is unaccepatble as MB should honor their commitment.</p> <p>I have owned BMW's for last 10 years and never had this issue. The first Merceeds I own and no this.</p> <p>The customer service i called 4 times and left messages and no one called me back .I aske to speak to someone in the warranty division and was told they dont speak to customers.</p> <p>I will seriously take this to the Motor Indusrty Obudsman should this calim not be paid.</p> <p>This unacceptable service for such a high end vehicle.</p> <p> </p>