Mercedes Benz SA Customer Service

0n the 19th of April 2019 I had a puncher 30 km from Graaff Reinet (on my way to Plettenberg Bay) and I called Mercedes SA for road side assistance and they showed up 5 hours late. Towed my car to Port Elizabeth(PE) for Tyre replacement. 1. on 25th May 2019 (the was still in PE: Maritime Motors) the Mercedes Benz app notified me that the was " Minor collision from an unidentified direction detected, please examine the indicated area for possible damage" "25/05/2019, 12:54":,

2. When the car was towed it had 175km (50% fuel) to go. When it was delivered to Mercedes Benz Northcliff , it had 142 km (41% fuel) and chips on the windscreen as well as a damaged rim.

After engaging with Mercedez SA to establish the reason why I had damages on the car, I was that Maritime Motors say " ... damages were already visible on the vehicle when they collected it from me (in the bushes of Graaf Reinet at 20h00)...Kindly be advised that your vehicle has been repaired and needs to be collected from Mercedes-Benz Northcliff. Also note that the rental vehicle in your possession is also due back today. Should the vehicle not be returned today any and all costs incurred after today will then be for your account.

We regret that our response could not be more favourable and trust in having your understanding with regards to the above."

Mercedes Benz SA. has srewed me. They kept my car for 1 month + and return it with damages and then tell me to go jump. That's wrong!!