Mercedes Benz relying on the fine print to drive profits

Warning all parties to be aware of the stance of MBSA and their motor plan.

Mercedes Benz closed the local Bryanston and Cresta service centers and my wife's car ran over the days for service under the motorplan by 150 days due to the inconvenience of having to travel a long distance to a service centre.

MBSA cancelled the warranty plan, despite the low mileage the car drives and without any notification.

Upon taking the car in for a service my wife was asked to pay R22,000 for the service.

MBSA staff were *********** in addressing the matter: 1) The Konstantia Klook staff refused to phone the warranty centre to obtain confirmation of the warranty or seek its extension. 2) The customer service center wanted the branch to contact the warranty center.

Taking up my wifes pleas for assistance I phone the manager of the customer service centre Mr Lance Mooney, who was of no assistance other than saying:

1) My wife should read the terms and conditions in the manual (in the cubbyhole) 2) Mercedes Benz is a business, which I take implies they are into making profits before looking after their customers, and 3) Refused to provide his managers details.

As far as we are concerned MBSA likes to fall back on its fine print to rip its customers off.

No effort is made by them to communicate with their customers. I have a Toyota and receive regular communcations from them when services etc are due, and I am sure that if my warranty plan were under threat they would communicate that with me too.

Both my wife and I are professionals and we dont have much time to coordinate day to day items like services etc. The fact that MBSA has messed its customer's around by closing the Bryanston and Cresta service centers seems to be of no consequence.

The biggest surprise is on writing this comment on Hello Peter is that there are over 800 other complaints rating Mercedes Benz a 1 ito service. Just WOWW!!!!

My wife wont drive a car without a Motor Plan, so I guess the next one she buys shortly wont be a Mercedes.