Mercedes Benz, never ever buy,worst customer care

To all those that love Mercedes Benz..

Let me give you a little story.

I got a 2018 GLS63 AMG. From the end of 2022,I've have endless issues.most of the time the vehicle sits with NMI Mercedes Benz(first pinetown,then they closed shop,now Umhlanga)for weeks at a time.

Most of the time,they give me a C class to drive or they hire a vehicle for me(go figure)

Anyways,everytime the vehicle goes in,I tell them the brakes are shuddering,esp when braking on downhills..the usual answer is,"sorry,we have to wait for the on-board dash error to show".when I ask why,the usual answer is MERCEDES BENZ won't accept the claim..ok,no problem, understandable.

My vehicle went in on the 2nd of December '23 and was given back to me on the 28th of January '24.

They loaned me a V-class,with just under 2000km on it,after a week of my vehicle being with them.while I appreciated the loan vehicle (which had a "change filter" error)it was still not in the same category as mine.

The maintenance plan expired on the 18th January '24(bear in mind,the vehicle is still with MB for over 1 and a half months by this time).

I got my vehicle back from them on the 28th,drove it for 3 days and lo and behold, the error comes up to "check brake wear"

Back to NMI UMHLANGA MB we go..I explained to them that the maintenance plan expired while the vehicle was with them for nearly 2 months and now the error is on(which I'vebeen complaining to them about),they need to sort it out..

Straight blank refusal from them.

They're saying Mercedes benz refuses to sort it out and so it's my problem..

Oh ya,it's my driving style also..***..

And also,it's not "within the normal wear period".

The vehicle is still with them as we speak..

So,good luck with buying a Mercedes Benz and hoping you get reliability or service from them,esp NMI UMHLANGA and ESPECIALLY WHEN YOUR SERVICE PLAN EXPIRES.

They're the absolute worst to deal with..

*** *** ***