Mercedes Benz never again due to bad service

My wife drives a B200 CDI Mercedes with 88 000km on now, Its a 2009 model. The last service under the motor plan was now 2 months back. Things that was pointed out was not looked at. On the service I complained about noise on engine and hard start but nothing was found wrong. Two weeks later car was in for ceased up pulley. Did they wait for motor plan too expire? <br> First the booking for service was never done by Mercedes. Complains that the Bluetooth looses memory was never looked at. I took the car in because the driver seat leather is cracking. Now they say its not covered. My friend is driving a GWM and his seat was covered. Wow nice.<br> The people is NOT friendly and let you NOT feel at home. The person that took the car in for the breakdown fought with me because I gave her a bad rating on the after service call. The day of the service two employees also had an argument in front between people where you book your car for service. <br> <br> This will be the last Mercedes that I will buy because of the people and not the product.