Mercedes Benz Menlyn Disgrace

It is with such disappointment and dissatisfaction that I write this review. The service that I have recieved this far has been disappointing I cannot explain it

I bought a pre-owned C200 Mercedes Benz from Mercedes Benz Menlyn. Sales person was Caroline Shabalala. Initially she was wonderful and this was all before I bought the car from them however the negligence and I’m consideration has really put me down.

I live in Midrand and I left the MB dealership there and went to the one in Menlyn purely because I wanted to give a sale to an african female because of the service she gave me the first time however now I regret it and wish I should have just went to my nearest delearship which would be easily accessible to me if I had issues.

Anyway my car was delivered to my house on the 2nd of August. There was no disc, no permit, no carpets, no spare keys, no service books ect in the car too. After they got to my house that was then discovered by my husband after he did an inspection on the car.

She the sales person then said dont stress Mpho I will drop those things off in the evening the same day. We waited for her and guess what she called me and apologised that unfortunately she is unable to do so she will come first thing in the morning.

In the morning i followed up with her and she said to me that the driver will come to my office in Fourways to drop these things off. This is after i followed up with her by the way and mind you I am driving the very same car that is not roadworthy obviously due to it not having a permit or disc.

The driver didnt come, she also said ahe cant come cause she was in Polokwane delivering anither vehicle she asked me to go to the dealership I refused cause why should I take that effort and initiative because of their negligence.

I was very upset and didnt make it a secret to her. She then told me to contact her boss/manager and complain Rishaad Abdul this is me again doing their work stating that he will make a plan if I contact him. I said I didnt have airtime I sent him a WhatsApp text he took his time to respond I threatened to escalate then he eventually called me.

He then apologised and said can i please bring the car to get another one until all the things are sorted. This is me driving the car deemed to be un road worthy to pretoria from Johannesburg.

My husband refused and said they must make a plan to deliver a car and collect that one. I told Rishaad and he said he will organise for a car to come.

Caroline phone me while she wa on her wat from PLK she was very apologetic and I understood as she showed and sounded remorseful and acknowledged her faults I forgave her on those basis.

She came to my house to bring me the car she uses and collected mine tp go sort out the issues.

She returned it on Monday and collected hers however she knew that my rima were damaged with deep scratches on them. She then said to me she is sory she could have booked it in for fixing and polishing of those rims she didnt due to the fact that it takes two days and she is sorry when I am ready I must bring it back.

I then said how about she goes bavk with it? She said no it’s against the policy to keep my car. I said fine will bring it on Wednesday cause was supposed to take it to my mother on the weekend ahe said that no Thursday is a public holiday ao it will not be ready.

On Thursday I smsed her to say I will drop it off in the morning cause its an inconvenience since I am on training the whole of next week and I am at school over the weekend thereafter so wont have time she refused and said no i must come after I am done training ect.

You must under I want to get this over and done with cause this is supposed to be a “new car” ofcourse its pre owned but surely the dealer must make it new in areas where they feel there’s damage so that the buyer is happy and satisfied but in my instance they don’t seem bothered and yet again they don’t prioritize me.

This is really disheartening given the fact that this is a premium brand. This is a car with presence this service is disappointing, disgusting and honestly I regret going to them. I dont wana deal worh Caroline and her manager anymore dont think they respects customers and the money they spend. This is the same customer that gave her a good sale with a good commission and I am treated like I am not important and should wait for her to decide when to finish off my issues.

Photos of the rims are available including the texts between me and her.