Mercedes Benz Me poor service

Please note that I extended my Mercedes Me vehicle setup services on the 31st of July 2021. I see that I do not have access to Mercedes Me setup services anymore. i.e. I cannot view the vehicle status anymore. I raised this issues with Mercedes Benz South Africa over two weeks ago. Please refund my money if you cannot resolve this issue and i will make another purchase again. I find it totally unacceptable that you are failing to sort out this issue. All the invoices as proof of payments were attached. Your urgent assistance will be much appreciated.