Mercedes Benz Insurance = Stress + Pain + *******

On the 19th of January 2018 my car was ****** and was not recovered, I registered a claim with Mercedes Benz Insurance under the policy number MBA035197POL-17 on 22nd January 2018. The assessor investigated the case and finalised everything on 16th February 2018. After that the person who was responsible to process the claim was not found and the response was that they are going to let him know and to call me back, I had to call the assessor to ask what was going on, he told me he is going to speak with insurance's assigned person (responsible) when he gets to the office. On the 06th March 2018 I called back the assessor because no one gave me the feedback, he told me he's been telling the office to call me and told me he was on the way to the entrance of the office I may hold the line he will let me speak to the person responsible. I spoke to the person responsible and he asked for some more information and I sent it on 07th March 2018. I called again for feedback since the responsible person never bothered to give me feedback up until i make an effort and they said they will pay the claim. Since then I was kept waiting again with no feedback. I Called again on 15th March 2018, I was told they are still waiting for the documents from the bank, they told me it might still take more than 7 day to get them and told me even if I asked those documents myself from the bank they wont give me so I had to wait for the insurance. I called after that 7 days and person responsible told me he has not yet got the documents from the bank. Since I was not getting any feedback I called the bank on 26th March 2018, they gave me the documents without any questions while I was still on the phone with them and I forwarded them to the Insurance. They have been delaying the process so that I kept paying for the car I NO LONGER HAVE and they had promised to pay it off. In that delaying process I've payed 2 instalments and the 3rd instalment will be tomorrow 27th March 2018 on top of it they want me to pay the access.

I find this VERY UNFAIR and UNJUST!!!!!! it is ***** + ******RY!!!!!!!