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sanjishwar S

1 reviews | Active since Jul 2011

26 Aug 2024, 15:01

Mercedes Benz Horror Service Levels

I am writing this review to warn anyone that would consider taking their car to mercedes Benz Menlyn. Our car has been damaged permanently. They resorted to speaking lies to Mecedes SA, who conviently didn't bother to verify. The list of botched jobs are endless, to a point whereby our cabriolet has been permanently damaged. Be VERY CAREFUL when owning a Mercedes as you will most likely be dealing with ************ people dressed in suits. The ball drops quickly when you ask questions that concern timelines, service level agreements and when you have to point out the obvious damage which leaves them dumb founded including their most technical staff.

I had 4 demerit points off my licence because they failed to renew the licence on the rental. Although they promised to settle the next day, it was settled months later after me threatening to sue them.

The car is damaged, they have spoken lies to mercedes Benz SA, and shockingly it seems Mercedes SA also doesn't have the insight on how to introspect a situation in an unbiased manner. So here is a challenge to Mercedes Benz SA, If you think your dealership is so ethical, send someone out to see my vehicle and note in a chronological order the list of botch ups.

For me its the LIES, and people must be warned about this.

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Replies (1)
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sanjishwar S's update26 Aug 2024, 15:17
Reviewer Update
this is what I get when trying to bring this to the attention of the CEO.

Good day Sanj., thank you for contacting Mercedes-Benz South Africa 😊. Please note that the email address of the CEO is not accessible to the public. Please contact the Customer Service department. Their contact details are as follows:

Email: ***
Contact No. ***available between 08:00 am - 17:00 pm, Monday to Friday.