Mercedes Benz Grand Central Midrand Johannesburg Customer Service

My name is Senamiso Ndwandwe and I am a customer to Mercedes Benz South Africa. My car (Mercedes Benz C200 AMG line 2020 model reg: JJ89NG) did not want to take gears. Whatever one does, it will go back to neutral.

My car has been with Mercedes Benz Grand Central Midrand since last week and Wednesday with no form of feedback as to what is wrong with the vehicle. Keep in mind that I use the same vehicle to travel to my workplace. Basically I have been away from the office since the vehicle was taken in. I charge per hour and if I'm not on site a loose all those hours. Therefore no income. I was told I will receive a loan vehicle on Monday. No one called to even say there are no cars available. I had to follow up 3 times before I could get a clear answer.

I am highly disappointed with the service I've received from this dealer. The main issue here is there is no customer feedback of what is happening. I'm basically in the dark. I will probably get this vehicle back in the next two months or so.

I reckon it's high time once moves back to BMW or Volvo. I've had great service from them in the past.