LR
Loraine R

1 reviews | Active since May 2013

24 Nov 2016, 21:21

Mercedes-Benz FS - Trying to change the Incorrect Details on 3x Contracts for the last 2 years

<p>I have been trying for more than 2 years to get Mercedes-Benz FS to change the details on 3x contracts but to no avail. Both the physcial and postal addresses on 3x contracts with MBFS is wrong and doesnt exist. Every month I notify MBFS that the details = wrong, and I sometimes get confirmation back that the details has been updated. I have requested the name of a manager to speak to but Customer Care hasnt to this day gave me a name. I have requested to speak to a manager telephonically, but to no avail also.</p> <p>In writing</p> <p>On 30 September 2016 Mildred Masango confirmed</p> <p>On 15 August 2016 Motshabi Mjandani confirmed</p> <p>On 11 August 2016 Arusha Pitamber confirmed</p> <p>that the addresses were changed - but up to this moment, nothing has changed.</p> <p>I have got all the communication of the last 2 years requesting the changes, yet nothing has been done about it. </p> <p>Vehicles = awesome, MBFS - non existing.</p> <p> </p>

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