Mercedes Benz Fountains Poor Customer Service

I was looking for spare parts for my vehicle, so i phoned this branch. I got a strange response from the receptionist/ Switchboard agent, informing me that the parts sales people wouldn't be able to assist as they were busy with other calls. I then insisted that I would the call until they would be free to assist me, however the call was later dropped after leaving me hanging for a while. I phoned again and was strangely told clearly that the sales people wouldn't take my call as they were extremely busy on other calls. The third time i phoned and asked why the sales people were never available the lady on switchboard casually remarked that other clients usually com e into the store instead of come directly into the store instead of phoning the store. I am very disappointed with the poor/ unprofessional service. If left unchecked, this is how quality brand of the likes of Mercedes Benz can become tarnished by staff who fail to go an extra mile in providing quality service.