Mercedes benz financial services

I have been consumting with mercedes be nz financial services for a DUPLICATE of my ENATIS DOCS since end JAN 2022!!!!!!! 😫 😫 😫 😡 NOW THEY GETBACK TO ME WITH ANOTHER ANSWER (MUST BE TBE 10TH ONE NOW) SAYING THEY CANT FIND THE PAYMENT EVENTHHOUGH I HAVE SENT POP!!!! 😫 😫 😫 😡 😡 😡 DIES IT TAKE 5 MONTHS TO GET TO THIS POINT - - - WOW IF THIS IS MERC SERVICE WE AFE IN BIGGER TROUBME THAN I THOUGHT IN SA