Mercedes-Benz Financial Services

The best or nothing... I have been waiting 4 Days for Mercedes-Benz financial services to provide a settlement quote letter, so nothing it is...

Monday early afternoon an email is sent requesting this letter. By Tuesday afternoon (after their 27-hour response time automated email) I called and managed to obtain a verbal figure and was promised the letter by cob that day. (No mention their system was down).

Wednesday arrived and numerous phone calls taken, now notifying me that I must call a local dealer to obtain my request as they are having technical difficulties, this is return is passed back and forwards to the call center.

Thursday the service gets worse and every time you call the provided number you get the same (screened) answer that their systems are down and there is nothing you can do to escalate their F** up.

In today's day and age, you would expect a response email, apology for the system delay or a manual process to provide such material to customers waiting to obtain a figure and leave their grasp.

They are quick to take your money monthly but not be of any real assistance to their customer base when needed. Feels like a gross incompetence! This has left a distasteful experience for me and being a client of Mercedes-Benz. I nor my family will ever purchase another vehicle from them. Can't wait to get this letter and be done with them for good! (Provided their system works).