Mercedes Benz failing to fix their own products

Good day,

My name is Mathakha Ramabulana I am an established Entrepreneur running businesses in different industries Reason am writing this email to you is seeking some guidance or assistance as am frustrated at this stage after I have been going back and forth with Mercedes Benz failing to repair my car, Through the journey of my business I once experienced that SMME’s at times doesn’t grow further because we get over looked as companies that can’t deliver course we do not have resources, how do clients evaluate you? Accompany to the parking to see your worth.

I then invested on a Mercedes Benz C63S Edition 1 2016 model with just 30 000km on the clock the little I know that I chosen the wrong option 1. After 1 month of the vehicle ownership from Dadas till to date am in and out of Mercedes Benz dealership ( I was being assisted by Jan Frits AMG specialist he was very good to assist) 2. I first had issues with the steering wheel fault lane assist not functioning then I booked it in and it was replaced 3. Followed by the mouse pedal that would often get very hot to a point where you cannot touch it, it was also replaced and this was when the vehicle was at about 34000km 4. It had an engine noise and vibration they then replaced the poly as they say 5. Since this is big engine I then decided to go for advanced driving for better control of the vehicle, on my way to the training another vehicle try to cut the line I had to apply emergency brakes after then it stated misfiring without any impact happened the following day it was booked to Sandton Dealership where I found that (Jan Frits was no longer there I was then assisted by Kuben Naido ( AMG specialist ) as well not so friendly and knowledgeable they took it for couple of days then after I was called to come collect it. When I got home the problem started again. 6. I booked it again it took about 3 weeks at the dealership, i also had reported that the remotes are malfunctioning, when I arrive to pickup the vehicle I tested the remotes to see if they can lock and close windows still it wasn’t functioning I approached Kuben as a service adviser he said the remotes of the vehicle model doesn’t have such functionalities, we argued about till he asks someone to go change batteries on the remotes when we test they were working ( how does he become a specialist of something they don’t know?) 7. Still same dealership I booked it for noise when I brake they booked it in Kuben advised that he changed the brake pads only to find out that the noise doesn’t disappear I then changed the dealership to Mercedes Cargo , brakes and disks were changed same time 8. It then restarted the misfiring issues I booked it to Mercedes cargo mid September 2020 (service adviser is the lady called Mpho) it took them a week to give me feedback that my vehicle had rat wire damage and I have to be liable to cost of repairs of R7000,00 we had an argument that this cannot course the misfiring, she then went back to the Technician whom confirmed that he droved the car and the problem is persisting, I advised on the previous history of what has happened before she then said I will be liable for the replacement of the spark plug that I said it was once replaced at Sandton, she said to me a spark plug should not be replaced within 2 years and this is less than a year warranty doesn’t cover such replacements. 9. I just share the history of what happened, who she is to tell me to pay for something she is not even sure of ? it then took x3 weeks again to confirm that the vehicle has engine problem and it required to be rebuild or replacement however Mercedes said it must be rebuild which is equivalent and less stress full to replace 10. The fact of the matter is that Mercedes has poor service and customer care I was promised to have my car ready end of December and pushed to end of Jan of which they have also failed to archive , this car has been sitting in the dealership for x4 months now of which am spending R20 000.00 on the monthly instalment and insurance every month and the revenue that the company is loosing of me not able to attend potential clients, they are not loosing anything sales are coming everyday we seeing new vehicles on the road everyday. 11. I was given an A200 to drive around with of which its equivalent to a Polo Vivo on the 1st of Feb 2021 I took it back and also the spare keys of my car that I don’t want it anymore they must see what to do with it am enough with the trauma they have coursed I will rather apply for another brand than Mercedes ( what a disgrace from this Giant Brand