Mercedes Benz Constatiakloof broke our car when car was just suppose to be serviced

Good day my daughter baught a mercedez benz A180 at Mercedez benz North cliff a few years back and im the primary driver as I need a car but do not have one of my own so I drive my daughters car. Below see what happened after we have serviced car and paid for the service:

Good day Steven

As per our telephone conversation the insurance is only authorising R8000 out of the R35 000.

What I need to know is my car just needed an e- service when I took it to you, than a week after the car was serviced, I had to take it back to you as the Diesel was leaking and last week the brakes made noise and also the ref off the car was not normal and now this week the transmission oil can not be fixed as it’s costing me an arm and a leg to fix.

My car was not in the condition that it is in now after I brought it to Constantia Mercedes Benz please take responsibility for braking the car. You need to be held responsible for braking the car, when you were supposed to do a service on the car but fail to do it correctly the first time now my car can barely leave your service room. Mercedez has left us with a broken car that was perfect and was just suppose to be serviced. The gys Steven of mercedez Constantia Kloof roodepoort was not helpful at all and would not take any responsibility for braking our car.we are still trying to fix the car as it cost R40 000, we fix first stage paid R20 000, now we are fixing stage two and will also be paying the balance of R20 000. Steven at Merceddez bens Constantia refused to fix what they have broken on our car. it happened last year November 2019 and we still fixing car paying installment on car and we use taxis because we do not have a car to use.

It is sad for a company like Mercedes Benz to treat people in this manner and I would not recommend Mercedes Benz Constantia Kloof Roodepoort. they are bad.

Rather go to other branches where you will get better service and treatment.

Lastly I would just like to know if Hello Peter could assist me regarding my complain if possible, cos this is the second time I'm complaining about this.

Regards Joyce Lottering