Mercedes Benz Constantia Kloof

Last week I booked an appointment with Mercedes Benz ConstantaKloof and had to cancel my appointment as my schedule didn’t not allow . One of the consultants called me and she confirmed that I can come as a walk-in I will be assisted with no hassle . Today I took my lunch break and quickly drove to Mercedes Constantia to get my key batteries sorted out. When I got there I was make to sit for 20 mins for a consultant that was supposed to help me and when I asked when I will be assisted I was told that the consultant that is supposed to help me Mark is his name is on lunch and I’d have to wait for him to come back . There was a lady consultant that was available who could have easily assisted me to change my key batteries but she was chatting away with the reception lady . For the 20 mins that I sat no one came to tell me that the consultant that is supposed to help me is on lunch I had to be the one asking if I will be assisted or not otherwise I would have sat there like the idiot I was made to feel . I drove a whole 17km’s to the dealership to warm their seat and come back home . This is totally unfair and unacceptable. Guess what , I’m still sitting with keys that still need new batteries.