Mercedes Benz Claremont Despicable Service

I recently had my vehicle serviced at Mercedes Benz Claremont and when I collected my vehicle I realised that there was damage to it. After engage with service manger they indicated that they were not willing to pay for the damage. It seems Mercedes Benz Claremont no longer do vehicle inspections of your vehicle when booking it in so that if any damaged is caused to your vehicle whilst in their possession they don't have to be liable.

This was even more evident a week later when my mom booked her vehicle in for a service at Mercedes Benz Claremont and once again they indicated that a vehicle inspection "is not necessary" which my mom was not happy with and had to make a video recording of the condition of her vehicle.

When enquiring about this with the service manager Shaun Syce his response was "We do not have a perfect service system in place" When I indicated to him that doing a vehicle inspection with a client when booking it in for a service should be mandatory he looked at me as if I'm crazy.

It might be a clever strategy by Mercedes Benz Claremont to save on costs but it is completely *********.