Mercedes-Benz CLA220CDI - Reg. No. CT63NGGP

Poor After Sale Service - CLA220 CDI - Reg. No. CT63NGGP. The final service was declined by a Mercedes-Benz agent. This service was declined after the vehicle had been checked in for this final service. The odometer reading was 38,300km. It was explained to me that the six year service plan had expired. The on-board service indicator read that the vehicle should be serviced and that this could be carried out 30 days before or 30 days after the date indicated. I had made an appointment well within this time frame. I feel that I should have been advised of this final service, by means of a call or an SMS, my intention was to extend this service plan, considering the low km. I have been informed that Mercedes-Benz competitors advise their clients timorously of the final service.After discussing my problem with a consultant at Mercedes-Benz customer service, I received a written reply saying quote "The vehicle would only be serviced according to the on-board service indicator" this seems contradictory. The quotation for this final service was in excess of R14 000.