Mercedes-Benz Bryanston Shocking Service

On the 24th of January 2023 my bosses Mercedes bakkie was sent in for a service.

The belt and pulley needed to be change but they had no stock and it had to be order. Which I had to call in to follow up what was happening with the vehicle, on numerous occasions.

Please note that I have been following up with Bryanston Mercedes to find out the progress on the bakkie. Please take note on word “I”.

I eventually sent an email to the principal dealer and the service manager to assist me with some feedback.

The manager called me and said that the parts have arrived, but they need to order a bolt to complete the bakkie.

To date I still do not have feedback as to when the bolt will arrive.

I have requested for a courtesy vehicle, to date I have still not received the courtesy vehicle.

I have also been trying to get two quotes to renew the maintenance plan for 140 000km and 160 000km which I have still not received to date.

My boss is in the media business and this level of service is shocking for a global brand.