Mercedes-Benz Bryanston Breaks car (under Maintenance Plan) and wants the customer to pay for their negligence

<p>This is a follow up to my review "No acceleration and warning lights after collecting car from the dealership" punlished on Apr 11, 2017.</p> <p> </p> <p>I handed back the courtesy car as I refuse to pay an insurance excess of R20,000.00 for their negligence.</p> <p> </p> <p>Collette (DEaler Principal) also told me that she doesn't feel comfortable that we use the courtesy car.</p> <p> </p> <p>This dealership has no idea what customer service is and I am ashamed to be associated with Mercedes-Benz.</p> <p> </p> <p>I repeat, all acceleration was lost when I turned on the aircon switch (Please bear in mind that they worked on the aircon) . This is a serious safety concern and Mercedes-Benz will be liable for all costs.</p> <p> </p> <p>The car is still under a 6 year / 100000km maintenance plan and the dealership broke a part on my car (that was working 100% fine before they worked on it) and they want me to pay for their negligence. This is pure bully behaviour from your dealership.</p> <p> </p>