Mercedes-Benz Bedfordview

I must unfortunately also complain today and I hate doing this. I delivered my car there on tuesday morning to meet a energetic young man who made me feel very at home. I explained what I needed done on the car and explained that it had a fuel smell some mornings. He quickly put me at ease and explained that the car might be there over night which I had no problem with. He called me later the day to say the replacement of the breaks has been approved and they will replace a leaking pipe.

That was the last time I heard from Darian. Today is friday, I have called the branch roughly 8 times since yesterday to find out when I can collect my car but nothing, apparently Darian is on training and when they try and transfer me to anybody else, nobody answers the phone and eventually the call drops.

I am very disappointed in the service received from Mercedes-Benz, I could have never imagined this level of service from what is known as a luxury brand.

This is my first Mercedes-Benz, it is my 17th car after having 16 bmw's over the years, bmw service, is informative and efficient, I hope changing brands was not a mistake.

Please contact me. Aundre Ogle ***

Kind Regards Aundre