Mercedes Benz Bad Service

On the 31st of May I took my car in for a 72 point check at Mercedes Benz Constantia Kloof only to have my car returned on the 6th June. I then ask Garike who was in charge of the account to please send me a quote on all the stuff they found wrong with the car, she said she would email by the end of business day and NOTHING!!! I have been calling her every day this week and she tells me how the technician has not loaded it up as yet and I will receive it by the end of the day, it's the 14th of June today. Yesterday she said she had part of the quote and would email it to me and by no surprise I've received nothing.

Today I decided to call the manager and discuss this outrageous poor service and well you guessed it, I don't get transferred to him it merely rings till it hangs up on its self.

I am PUT OFF by their lack of customer service and disregard to the importance of my safety, having a car that is safe to drive with my children, by them giving me the run around to get the quote and start the process they are denying me that.

I am disappointed at Mercedes Benz.