Mercedes benz almost ****s medical doctor

I had a tyre puncture Sunday 17/11/19 and the biggest mistake I made was to call Mercedes benz emergency helpline. They ordered a tow truck to pick up my car from my house and take it to Mercedes wonderboom, the tow truck driver showed me that there was wires sticking out on the other tyre that wasn't flat at the time. 10:00 am Monday mercedes benz wonderboom called me to say that they don't have a tyre for my car and will have to order it from kzn and will only arrive Wednesday. I had to arrange with tyre Mart Montana to get a tyre to mercedes benz by Monday afternoon, the plan was to buy 2 Tyres as I was made aware of the other tyre not being in drivable condition. I called Mercedes and they insisted that they checked all the Tyres and it was only the tyre with the puncture that needed to be replaced, I questioned this several times as I had seen the tyre looked bad and they insisted that the technicians checked and all was well. 4 days later driving to work the same tyre burst, in the dark around 8pm, in the middle of nowhere, I'm a young female with a 12 month old. I was terrified and I was going to get ****ed. I called Mercedes and they offered me a tow truck again from polokwane this time, I asked them to cancel this service as Polokwane is very far from me and they don't have Tyres at their dealerships anyway, we agreed to cancel the tow truck. Then the tow truck driver called me 3 hours later to say he's arrived, I allowed him to tow the car because he was already here, Friday I call Mercedes benz polokwane, without success and Monday I call again after my car has been with them from Thursday night previous week with no contact from them. They then tell me that they will now go and assess the car, after which I'm told I have to pay R2400 for extra kms of towing plus +-R3500 for the tyre. I currently have no car from Thursday night to Wednesday the following week. Now they call to say my car is sorted and I have to come Fetch my car. I have no means to get to polokwane since it's very far and I don't have a car. I'm not prepared to pay for the towing service because 1. I had canceled the service with the helpline 2. I wouldn't be in this situation if mercedes benz wonderboom had assessed my car properly. 3. They should have informed me of the extra charges for the extra kms

I could have been ****ed Thursday night because mercedes benz did not asses my car and reassured me everything was fine when it was not. I called both service managers polokwane and wonderboom and all they can say was they were sorry for the inconvenience, I called customer service and they said they will get back to me, I'm still waiting, meantime I don't have a car, I pay +R13 000 every month for this car, and I don't expect this kind of service.