Mercedes Bens from Shining star to virtually nothing.

What happened to the company Mercedes Benz in South Africa? Their parts division is an absolute mess. When you order spares it takes excessive times to arrive at the dealer.

I personally ordered spares in October 2022 and am still waiting for them to arrive and does not even get feedback on them anymore.

Twelve weeks back I also placed an order for spares. All these spares showed as out of stock in South Africa, but showed stock in Germany. The spares were ordered from Germany and I received part of the order 4 weeks back. There is however 3 items that has not yet arrived after 12 weeks and no one can tell me what is going on.

The irony is that Mercedes Benz requires you to pay for these parts upfront, and once your money is in their account, they forget about you.

To log a complaint does not serve any purpose as the customer care consultant just calls the parts consultant at the branch. If the branch could help me I would not have contacted customer care.

Furthermore it seems like managers are hiding behind the call centre as the call centre agent will just tell you their supervisor or manager is in a meeting when you ask to talk to a more senior person.

Mercedes Benz I really think you should lower your heads in shame for giving your customers this type of service whereas your vehicles are on of the most expensive ones in South Africa,

I can promise you that after driving only Mercedes Bens since 2005 until now, I will definitely not buy a Mercedes Benz again because of this level of service.