Mercedes Bedfordview Shocking Service

<p>My Vehicle went i for a service on the 16th July I dropped vehicle off at 7:30 am in the morning, I was smsed at about 3:30pm to tell me vehicle was in wash bay and can be collected at 4:30. On arrival at Mercedes there was no 1 to help after finding Jan Venter the service Advisor that was dealing with my vehicle he said there was no brake pads in stock for vehicle. he told me that he will call me the next day regarding the brake pads. On the 19th of July i still hadnt heard anything from Mercedes. I called at 7:30am and asked for Jan Venter and they told me he was unavailable... I left 3 messages with the receptionist for him to get back to me by 10:40am I still hadnt heard from him.... I phoned again and asked to speak to Manager "Bill" most arrogant, unhelpfull person.... I told him that we need the vehicle and the vehicle is unable to just come in again for another day for the pads, and cant he give us a loan vehicle. His words were its not his problem if we want a loan vehicle we must pay R10 000 up front. I told him its not my fault you guys dont have the pads in stock... They know before hand what vehicles r coming in for service so why dont they organise stock for those vehicles before hand.... This "Bill" at Mercedes Bedfordview has the wrong attitude towards customers and its a disgrace.... I will not be going back there and I will tell all people I know about this bad customer service at Mercedes Bedfordview....</p>