MBSA - READ THIS BEFORE YOU THINK ABOUT BUYING A MERCEDES BENZ - BAD BAD BAD

MERCEDES IS NOT WHAT IT USE TO BE- THINK TWICE BEFORE YOU BUY THIS BRAND!!!!!!!! AFTER FAILLED 3 TIMES TO FIX OUR R ********** CAR BRAND NEW THIS IS WHAT WE GET: 13 March 2018

Dear Mr

Thank you for contacting Mercedes-Benz Customer Service. With regards to your complaint, Mercedes-Benz South Africa Limited would like to respond as follows: • In terms of the Consumer Protection Act ("the Act"), a vehicle may only be returned to the seller in the instance where there is a defect present which renders the vehicle unsuitable for the purpose for which it was purchased and is unsafe. • We further confirm that a "wind noise" and "brake squeal" does not constitute a defect in terms of the Act and that the vehicle is safe and performs to Mercedes-Benz standards. • Furthermore, in terms of the PremiumDrive Warranty and Maintenance plan, Mercedes-Benz South Africa Limited ("MBSA") have always reserved the right, in their sole and absolute discretion, to repair or replace. • Accordingly, MBSA cannot agree to a return or refund of your vehicle. At your earliest kindly take your vehicle to the dealership for the repairs to be completed. We trust that you find the above in order. At Mercedes-Benz, we value our customers and pride ourselves in offering a superior customer experience.

Yours sincerely

Phako Molefe Customer Service

Mercedes-Benz Customer Assistance Centre Wierda Road (R576/M10 West) Zwartkop Centurion 0157. Registration No.: ***

THE CAR HAS BEEN TO THE MENLYN BRANCH 3 TIMES TO FIX THE PROBLEM - HOW MANT TIMES ??????????????

BAD BAD BAD - DONT BUY MERCEDES - THEY NOT WHAT THEY USE TO BE