MBFS poor serivce

This review relates to the very poor service I received from Mercedes Benz Financial Services. I called on Tuesday the 2nd of August to request my eNatis document as the car is paid up but the transfer to my name was not actioned. I needed to pay an amount to get the document which I did on the same day and submitted proof to the required email address. I received notification of the email being received by them and a request for the address to which to courier the documents to once received. I was told the process would take 5 to 15 working days.

I called on Thursday to follow up on progress to be advised that it was still within the turn around time.

I called on Monday to follow up on progress only to be advised that I had underpaid the required amount, I was annoyed as no one had reached out to me to advise of this nor did the agent I spoke to on the Thursday mention anything. I made payment and submitted proof immediately and was advised it would be actioned as an urgent request.

I called this morning only to be advised that the request had yet to be sent through! My issue is that it is over 6 days since I submitted the original request and was told it will take anything from 5 to 15 working days from today!! The agent agreed to submit it as urgent but my trust in MBFAS's is low.

There is no one person that deals with the matter so it is not tracked and there is no sense of ownership. I can only HOPE that it does get dealt with as urgent.