MB Financial Services - Poor Customer Service

<p>I settled the outstanding amount on my vehicle about a month ago, and subsequently requested that the NATIS documents be sent to me. After several calls and emails, and further after being given the assurance from Mercedes Benz Financial Services that the NATIS documents are on their way; to date I have not received it. My latest response from Mercedes Benz Financial Services was where I was supp**** with a tracking number, only to discover that the courier company has no record of the provided tracking number.</p> <p> </p> <p>This has been most frustrating in dealing with Mercedes Benz Financial Services and the por quality of service deliverable is not acceptable. Word of this poor level of service will certainly spread.</p>