MB Finance = MB We Don't Care

I paid my premiums for five years to MB Vehicle Finance and, in the 60th month, paid my balloon payment for both vehicles; however, a debit for one vehicle incorrectly still went through, whereas the other did not. MB Finance agreed that an error was made, and committed to refund a week later (after clearance of my debit order). To date, no credit has been processed, despite taking this matter up with at least seven people, including the CEO (who did not even have the courtesy of responding to me directly - Mr Johannes Fritz). I spoke to, or emailed, Phumudzo, Portia, Buhle, David and Prineesha, amongst others). I received an apology letter as well as a telephone call but STILL no credit processed to my account. Client centricity is obviously unimportant when you are a big organisation. AND no-one will let you talk to anyone senior, as 'you have to be screened'. Who pays your salaries, eh? If at all possible, do NOT use MB Finance, rather go straight to your favourite banker!