Just nothing ... No contact, no feedback ... nothing

<p>Trying to get some answers from Mercedes-Benz South Africa and / or Mercedes-Benz who is not responding within promised time frame to a logged call, Facebook message, Tweet, calls or emails ...</p> <p> </p> <p>Any advice on how I need to reach the people in charge for an answer?</p> <p> </p> <p>So here's the problem ... My Dad drives a MB ... the car breaks down ...Mercedes-Benz at Maritime Motors in Port Elizabeth has been great! They assessed what the problem was and did all the necessary. Part has to come from Germany, car has to stay for three weeks.</p> <p> </p> <p>Full service package means that Dad should get a courtesy car to drive around and to go home (Stellenbosch) as planned ... Mercedes Benz SA Head Office has to approve.</p> <p> </p> <p>Maritime Motors logged call. Received reference nr. MBSA Customer Service has all the required and necessary documentation and motivation. They have forwarded to all the necessary parties for approval ...</p> <p> </p> <p>PROBLEM: Nobody is responding on the approval it seems ...</p> <p> </p> <p>It seems that there is another customer with the same problem in Port Elizabeth ... also waiting ...</p> <p> </p> <p>Now ... Mercedes Benz ... My Dad loves the brand ... this is his 3rd Mercedes in his lifetime ... and his last as he has decided that this is his retirement car considering that it is most comfortable in this age and for the health issues that he has ...</p> <p> </p> <p>Never mind all of that.</p> <p> </p> <p>WHY is NOBODY at MBSA making ANY type of contact with the customer??? Even if just to say that they are attending to the query???</p> <p> </p> <p>Thoughts? Advice? Anything ... ???</p>