Indifference- lack of Compassion/Goodwill -

To: Mercedes- Benz - Customer Services.<br> <br> How is it possible for any customer to experience such poor quality product, service, extreme anguish, stress and a total lack or peace of mind from Mercedes - Benz?<br> <br> My car has been to your dealerships on three occasions during the past two years.<br> 1. January 2013 - Pinetown<br> 2. December 2013 - Umhlanga.<br> 3. September 2015. - Pinetown.<br> <br> The problem was very similar - to do with the ignition and steering mechanism.<br> On all occasions my car was at the dealership for over three weeks to a month.<br> I had to make several attempts to avail myself to courtesy car - although it was no fault of mine that my car was at your dealership due to defects of your products. <br> As at this morning - no one at Pinetown dealership could give me any answers as to when the problem will be resolved.<br> It is also disconcerting that no one called me to discuss the problems and possible solutions - I had to go the dealership during my lunch time - only to be told that the problem may take a few days or a few weeks.<br> I was promised that I will be informed by close of business today - 07-09-2015. No such attempt was made - as is the case when a customer leaves m